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Web Policy: Road, mountain bike & cycling holidays

For customers, once you choose to provide us with personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your customer relationship with Saddle Skedaddle.

Visitors To Our Website

What information do we collect ?

When you visit our website, our web server collects basic user information about you that includes your ISP’s domain, the time you accessed our website and the pages from within our website that you visit.

We may at times also use cookies, which are small pieces of information that a website can store in a designated file on your computer. Cookies allow a web application to respond to you as an individual.

How do we use this information ?

The basic user information collected is used to help us analyse web traffic and to improve the content of our website. Cookies may be used to facilitate your customer interaction with us. For example, we may use a cookie on the landing page of products sold online which record the customer information that is required on the order form, and then forward this information to our internal sales tracking database.

We may from time to time disclose to third parties aggregate information on our website’s traffic profile. For example, Internet advertising companies may require this data to help us better target our advertisements on our website(s) and/or other websites.

Note that our site provides links to products and services offered by other companies; the company’s website that you link to will be able to determine that you linked from our website.

Saddle Skedaddle Customers

What information do we collect ?

When you sign up for Saddle Skedaddle’s services, you provide us with both contact and payment information. Contact information typically includes your name, address and phone number. Payment information typically includes your credit card number.

While you are a Saddle Skedaddle customer, we manage information with regard to your account status, choice of services and customer logs. In addition, we may store customers’ electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

How do we use this information ?

We use the contact information you provide us with to establish our service for you. We use payment information for payment processing purposes only. We create and maintain other information such as customer account status, choice of services and customer logs in the normal course of providing a service.

Saddle Skedaddle may share customer information with selected partners/third parties, for example, to provide you with information about products that might be of interest to you or to enable you to take advantage of special partner programs. Saddle Skedaddle may also use customer information to provide customers with system information or information about new or upgraded products.

We will not otherwise disclose customer personal and account information unless we have reason to believe that disclosing such information is necessary to identify, make contact with or bring legal action against someone who may be causing harm or interfering with the rights or property of Saddle Skedaddle, our customers, or others, or where Saddle Skedaddle has good belief that the law requires such disclosure.

Neither will Saddle Skedaddle, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Saddle Skedaddle stores or transmits for its customers. The circumstances under which Saddle Skedaddle will disclose such electronic customer communications are when: 1. It is necessary in order to provide service to the customer; 2. It is necessary to protect the legitimate interests of Saddle Skedaddle and its customers; 3. It is required to cooperate with interception orders, warrants or other legal processes that Saddle Skedaddle determines in its sole discretion to be valid and enforceable; and 4. It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Saddle Skedaddle and appear to appertain to the commission of a crime. Saddle Skedaddle disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Saddle Skedaddle will, however, review, delete or block access to communications that may harm Saddle Skedaddle, its customers or third parties. The grounds on which Saddle Skedaddle may take such action include, but are not limited to, actual or potential violations of Saddle Skedaddle ’s Terms of Use.

Customers may opt out of receiving newsletters and/or notices of new or upgraded products from Saddle Skedaddle by sending a request to privacy@skedaddle.co.uk In this request, customers must identify their domain name and contact information.

Please note, however, that Saddle Skedaddle reserves the right to send bulletins and other important information regarding our services at our discretion.

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Please call us on +44(0)191 2651110 to check availability on your preferred date.

Our office is open from 9am to 6pm Monday to Friday. Alternatively email your preferred holiday and dates to info@skedaddle.co.uk

If you have received or been given a custom trip code by us, please enter it exactly as it appears, in the box below:

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